Refund Policy

A legal disclaimer

We accept returns on eligible products within [30] days of delivery.

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned in its original packaging, including all accessories and materials.
Be accompanied by proof of purchase or your order number.

Items that have been used, damaged, altered, or returned without their original packaging may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at [your email address] within [30] days of receiving your order.

Please include:

Your name
Order number
The item you would like to return
Reason for the return
Photos of the product, if applicable

Do not send an item back before receiving return instructions from us.

Once your return request has been approved, we will provide instructions for returning the product.

Return Shipping

Unless the product arrived damaged, defective, or we sent you the wrong item, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

If the product arrived damaged, defective, or you received an incorrect item, please contact us before returning it. We will work with you to determine the appropriate resolution.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within [7 days] of delivery.

Please provide your order number and photographs showing the damage or defect. Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Please do not discard the damaged product or packaging until we have reviewed your claim.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within [7 days] of delivery.

We will review the order and, if an error occurred on our end, work with you to correct it.

Non-Refundable Items

The following items are not eligible for return or refund:

Products that have been used or altered
Products damaged after delivery due to misuse or improper handling
Products returned after the applicable return period
[Gift cards, if applicable]
[Clearance/final-sale items, if applicable]
[Any other products you want excluded]

Sale & Promotional Items

Unless otherwise stated at the time of purchase, products purchased during a sale or promotional event are subject to the same return policy as regularly priced products.

OR, if you want your promotional/dealer deals to be final sale:

Products purchased as part of a promotional, discounted, wholesale, or clearance sale are final sale and are not eligible for return or refund, except where the product arrives damaged, defective, or an incorrect item was shipped.

That second version may be particularly useful if you're doing the 50%-off inventory promotion we discussed.